Services Australia
Supporting CALD communities with access to essential services
CLIENT NAME
Services Australia (Centrelink)
SECTOR
Government + Public Sector
SERVICES
Translation
Communication
NAATI-Certified
Checking and Editing
Proofreading
Desktop Publishing
Typesetting
In-Context Reviews
Voice over talent
Subtitling
LANGUAGE COVERAGE
A tech-enabled service approach ensures consistent and accurate information across languages for Culturally And Linguistically Diverse (CALD) communities.
Tailored messages that align with the needs and values of CALD communities.
Value for money end-to-end solution
Translation efficiencies at scale
Collaborative partnership with clear process and communication
Brief
Services Australia delivers a broad range of advice, payments and services through Centrelink, Medicare, myGOV and Child Support.
The organisation is committed to providing consistent and accurate information to every Australian, including those from diverse cultural and linguistic backgrounds. LEXIGO has partnered with Services Australia over many years to support individuals, families and communities to achieve self-sufficiency.
An end-to-end tech-enabled service approach is key to communicating consistently and accurately across many languages.
Solution
LEXIGO is an approved translation services provider on a panel accessed by over 40 government departments, including Services Australia.
By finding efficiencies across the translation process, we provide Services Australia with one end-to-end solution. This means maximum value for money and appropriate resourcing of taxpayer funds.
Our translation work delivers tailored messages that align with the needs and values of multicultural communities. It also supports the Access and Equity Policy, making government funded services accessible to all.
We’ve supported the goals of Services Australia over many years, continuing to develop a deeper understanding of content and context over time. The longevity of our partnership is testament to a strong working relationship.
Clear processes and open communication ensure a common understanding.
Impact
The longevity of our partnership with Services Australia is a testament to a strong working relationship. Clear processes and open communication ensure a common understanding.
We support the goals of Services Australia, developing a deeper understanding of both content and context as we go, over many years.
A strategic services approach is key to communicating consistently and accurately across many languages.
Increased productivity saving time and money
Centralised approach to managing language assets
Easy-to-use platform with zero lead time
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Services Australia (Centrelink)
Services Australia
Government + Public Sector